Freelance project · Mobile apps
Medicines, appointments and the care team, in the patient’s pocket
The Patient Care App helps people follow their care plan between visits: taking medicines on time, keeping appointments, logging how they feel and messaging their care team. A family member can help too. I designed the iOS and Android app, from onboarding to daily use.
01The problem
Most care happens between appointments, at home, with no clinician in the room. Patients leave with instructions on paper, forget doses, lose track of follow-ups and are unsure whether a symptom is worth a message. The app had to make the plan easy to follow for people who may be unwell, tired or not confident with phones.
Who it’s for
Patients at home
Need to know what to take and do today, and get help when something feels wrong.
Family caregivers
Need to see whether a parent or partner is on track and help without taking over.
Care teams
Need timely, relevant updates from patients instead of scattered calls.
02The main flow
01
Open today’s plan
02
Take a dose
03
Log how I feel
04
Flag a concern
05
Care team responds
03Structure
Today
Medicines
Appointments
Care team
Profile
04Key decisions
Decision 01
Health apps often open on charts and tiles, which asks a tired patient to work out what matters.
Considered
A tile dashboard with medicines, readings, appointments and messages as equal blocks.
Chosen
I opened the app on a simple timeline of today, each dose or task in time order with a large button to mark it done.
Why it works
Patients think about what to do next; charts can sit one tap away for those who want them.
Decision 02
Red alerts and streak counters can make patients feel judged, and some stop opening the app.
Considered
Red overdue warnings and adherence streaks.
Chosen
I treated a missed dose as a calm prompt with clear options: take it now, skip it or check what to do, using guidance from the care plan.
Why it works
The aim is safe behaviour, not a perfect record, and a neutral tone keeps people coming back after a bad day.
Decision 03
Caregivers want visibility, but patients may not want everything shared.
Considered
Full shared access to the patient’s account for a family member.
Chosen
I designed invite-based access where the patient picks what a caregiver can see, such as medicines and appointments but not messages, and can change it at any time.
Why it works
It respects the patient’s privacy while still letting family help, and it keeps the patient in charge of their own care.
05What’s inside
Gentle reminders with take, skip and snooze options right from the notification.
Upcoming visits with time, place, preparation notes and a reminder the day before.
Short symptom questions that reach the care team with context attached.
Caregivers see only what the patient chooses to share.
Large text, strong contrast and simple layouts that work for older and unwell people.
06Outcome
Delivered
What I learned
Tone matters as much as layout in health. A reminder that sounds like a warning gets ignored.
Designing for the least confident user made the app simpler for everyone else too.
Next step
Pick a time that suits you. You'll leave the call with a clear next step, whether we work together or not.
