Freelance project · SaaS
A private, friendly place to ask HR anything
HR Talk is an internal platform where employees chat with HR to clarify doubts, get help with policies, discuss growth plans and resolve concerns. The interface is confidential and friendly, so people feel safe asking. I designed the product’s flows and interface.
01The problem
Employees often hold back questions about policies, growth or concerns because email feels formal and walking up to HR feels exposed. HR, in turn, answers the same policy questions many times across scattered channels. The platform had to feel safe enough to use and organised enough for HR to manage.
Who it’s for
Employees
Ask HR questions and raise concerns in a private, easy way.
New joiners
Get quick answers on policies while they settle in.
HR team
Keep every conversation in one place, sorted by topic and status.
02The main flow
01
Pick a topic
02
Check policy answers
03
Start a private chat
04
HR responds
05
Mark as resolved
03Structure
Home
Chat
Policies
HR inbox
04Key decisions
Decision 01
An open chat box gives HR no context and leaves employees unsure how to start.
Considered
A single blank chat window, like a generic messenger.
Chosen
Employees pick a topic first: doubt, policy, growth or concern. The chat then opens with a short prompt and relevant policy answers.
Why it works
The topic routes the conversation to the right person and sets the tone. Some questions end with a policy answer, no chat needed.
Decision 02
People only raise sensitive concerns if they believe the conversation is private.
Considered
A general privacy note in the footer or on a settings page.
Chosen
Each conversation shows who can see it, and concerns carry a distinct confidential label with restricted access.
Why it works
Seeing the privacy rule at the moment of writing does more than a policy page. It makes the safe option the obvious one.
Decision 03
HR tools often look like ticket systems, which makes personal topics feel like support requests.
Considered
Ticket numbers, priorities and service labels in the employee view.
Chosen
Employees see a chat with names, plain language and simple statuses like Open and Resolved, while HR keeps a structured inbox on its side.
Why it works
Each side gets what it needs. Employees feel heard, and HR still works from an organised list.
05What’s inside
One-to-one conversations with the HR team.
Sensitive topics are marked and visible only to the right people.
Common policy questions answered beside the chat.
A dedicated topic for career and growth plans, not just problems.
HR sees conversations by topic, status and confidentiality.
06Outcome
Delivered
What I learned
In HR tools, trust is a design problem before it is a feature.
Two audiences can share one system if each gets its own view of it.
Next step
Pick a time that suits you. You'll leave the call with a clear next step, whether we work together or not.